After-Purchase Support

After-Purchase Support

 

After the sale support is an important reason people buy from Felins and stay with Felins’ machines and materials.  Our customer service, technical service support and inventory management of materials gives our customers a competitive advantage.  We work hard to prevent them from running into a material shortage, helping to reduce down-time and increase efficiencies in their pack-out operations.  

 

We have trained Application Experts, Technicians, spare parts, and consumable materials here in Milwaukee and regionally throughout the world to properly support our customers’ needs.

 

  • Material inventory control – 
    • Your account manager will monitor usages and seasonal trends
    • We can help predict when to place material orders
  • Phone Help Desk and Technical Support –
    • Troubleshoot equipment issues
    • Help with part number identification
    • We have trained Service Engineers in Milwaukee and regionally throughout the world to help with any issue
    • Our Service Engineers & Technicians can work on your equipment either at your facility or ours
  • Spare Parts & Service Parts -
    • Repair kits for wear parts 
    • Preventative maintenance kits
  • Operations and Maintenance Manuals –
    • Available in digital and printed formats

Let us show you why Felins customers save time, money and increase efficiencies by using and maintaining our full line of bundling options. 

 

Test our level of service by asking us a question in the Contact Form on this page