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Service, Parts & Support

🧰 FELINS SERVICE & SUPPORT

At Felins, we’re proud to be leaders in the banding and packaging automation industry. Our innovative banding, tying, and wrapping machines have helped customers across industries package more efficiently and sustainably.

We’re here to help keep your Felins machines running their best. Whether you need replacement parts, repairs, or additional packaging material, you’ll find everything you need to get started below.

We take care of our customers for life with free training, dedicated support, and a service team that’s always here to help!

Felins Technical Service Team


🔩 ORDERING PARTS

Looking for a specific part for your Felins equipment?
We don’t list part numbers or prices online to ensure our customers get the correct items for their equipment.

To purchase parts:

  1. Gather your machine’s model and serial number.

  2. Contact our Customer Service team using one of the options below:

  3. Our team will confirm the right parts and provide a quote.

💡 Tip: If you’re unsure what part you need, send us a photo or short video, it helps us identify it faster.

🔧 REQUEST REPAIRS, MANUALS, OR SERVICE

Need manuals, maintenance, or repair support?

The Felins Technical Service Team can help share manuals, troubleshoot, schedule repairs, or provide guidance remotely for all Felins systems and packaging machines.

Whether you have one of the following Felins product lines, our service experts are ready to help:

  • Banding machines (including paper or plastic banding machines and automatic banding machines)

  • Tying machines (such as string tying machines, rubber banding machines, and automatic tying machines)

  • Wrapping machines

  • Automatic packaging machines

  • Labeling machines

  • And more specialized Felins equipment

Just email service@felins.com directly or call our customer service team at (414) 355-7747.

Keegan McKillip working on food-sleever machine

📦 ORDERING MATERIALS

We offer a wide range of tying, banding, and wrapping materials designed specifically for Felins equipment.
 

Looking for a specific material? We don’t list material numbers or prices online to ensure our customers get the correct items for their equipment.

To place a material order or receive a quote:

If you know your material type or part number, include it in your message so we can get your order started quickly.
Not sure what you need? We can look up your previous order history or recommend the correct Felins material for your application.

🎥 HELPFUL HOW-TO VIDEOS

Watch some of our most-shared service videos for quick maintenance tips, troubleshooting guidance, and best practices for your Felins equipment.

Banding Machines

9 Videos

Wrapping Machines

1 Videos

Tying Machines

2 Videos

We are continuously adding new videos to these playlists. If there’s a specific tutorial you’d like to see, reach out to sales@felins.com or subscribe to our YouTube channel for updates: youtube.com/@FelinsUSA

Felins Service & Support FAQs

You can order replacement parts for your Felins banding, tying, or wrapping machines by emailing customerservice@felins.com or calling (414) 355-7747.
Please include your machine model and serial number so we can confirm the correct part.
If you’re not sure what part you need, our team can look up your order history or identify it from a photo or short video.

We don’t list prices online to ensure each customer receives accurate, application-specific pricing.
For a custom quote, please contact customerservice@felins.com. Our team will quickly provide the correct part or material quote for your equipment.

The Felins Technical Service Team supports all Felins product lines, including:

  • Banding machines (paper banding, automatic banding, and plastic banding)

  • Tying machines (string tying, rubber banding, and automatic tying machines)

  • Wrapping machines

  • Labeling machines

  • Automatic packaging machines
    No matter which Felins system you have, our technicians can help with maintenance, manuals, repairs, and free training for life.

To order banding materials, tying string, or packaging supplies, email customerservice@felins.com or visit our Materials Page.
If you know your material number or description, include it in your message.
Not sure which one you need? We can look up your previous orders or recommend the correct Felins material for your machine.

Yes! Every Felins customer receives free training for life.
Our team provides hands-on support during installation, plus ongoing operator and maintenance training to keep your Felins machines running their best.
We also offer remote troubleshooting and on-site technical service when needed.

You can access manuals for Felins banding, tying, wrapping, and other packaging machines by contacting our service team at service@felins.com with your machine model and serial number, and we’ll send you the correct manual.

👐 WE'RE HERE TO HELP

Our goal is to make support simple and personal. If you can’t find what you’re looking for, please reach out, our Felins Team will make sure you get the right solution fast.

Connect with us on social media to stay up to date on our packaging news, events, and new Felins videos.

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QUESTIONS? COMMENTS?

We’d love to hear from you.  Please use the form or our contact information to reach us.  We pride ourselves on quick response times and will work to match or exceed your sense of urgency for your question or request.

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